Welcome to TechMarkt! Your satisfaction is our top priority, and we strive to ensure you have a seamless shopping experience. This Refund and Return Policy outlines the terms and conditions for returns and refunds for products purchased from TechMarkt.at.
1. General Return Policy
We accept returns for most products within 14 days of the delivery date, provided the following conditions are met:
- The product is in its original condition, unused, and in the original packaging.
- All accessories, manuals, and documentation are included.
- The product is not damaged, altered, or shows signs of wear.
2. Non-Returnable Items
The following items are non-returnable:
- Products marked as “Final Sale” or “Non-Returnable.”
- Gift cards and promotional items.
- Software and downloadable products.
- Products with obvious signs of use or damage.
- Customized or personalized items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at support@techmarkt.at within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
- Once your return request is approved, you will receive an RMA number and instructions on how to send your item(s) back to us.
- Pack the item(s) securely in the original packaging and include the RMA number inside the package.
- Ship the package to the address provided by our Customer Service team.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refunds
Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note the following:
- Shipping charges are non-refundable.
- If you received a promotional discount on your order, the refund amount will be adjusted to reflect the original price minus the discount.
5. Exchanges
If you wish to exchange an item, please follow the return process to return the original item and place a new order for the replacement item. This ensures the quickest and most efficient service.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team immediately at support@techmarkt.at. Provide your order number and photos of the damaged or defective product. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
7. Mobile Repair Services
For mobile repair services, we offer a 30-day warranty on all repairs. If the same issue recurs within 30 days of the repair, please contact us at support@techmarkt.at to arrange a warranty service.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact our Customer Service team at support@techmarkt.at or call us at +43 123 456 7890.
Thank you for shopping with TechMarkt!
